The Client Relations Coordinator II will provide administrative support with reactive mid-level direct client contact focused on answering standard/routine questions and administrative tasks.
Essential Duties and Responsibilities include the following.
- Responsible for providing support to MHO clients by responding to routine customer questions/concerns regarding system functions; triage to appropriate level of customer support. Monitor client participation/compliance; send standardized communications to clients regarding participation rate, upcoming deadlines, system updates. Coordinates new client set-up processes.
- Coordinate with internal resources to deliver on projects and support needs; Ensure correct and timely posting of reports.
- Respond to customer questions/concerns; Maintain and distribute collateral and resource materials; Provide administrative support for user groups.
- Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements.
- Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product, and service offerings.
- Maintain client satisfaction and retention metrics tracking within MHO client relations systems.
Qualifications
Educational and/or Experience
- College degree preferred
- At least two years' experience in health related and administrative fields
Competencies
- Proficient in Microsoft Excel, Word, and Power Point
- Excellent interpersonal, telephone, written and customer relations skills
