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Our Culture
It’s a team effort.
Our first-class leaders and employees build teams, foster trust and inspire one another. We hold each other accountable and deliver on objectives. And we look forward with great optimism to continued success in the years ahead.
Our Service Excellence
What does Service Excellence mean at
UHS? It means providing world-class service that is professional, timely, effective, and efficient to all of our customers at all times. It is built firmly upon the foundation of our company mission, vision, and principles. It is how we approach every interaction—every day, all the time.
All employees participate in Service Excellence training. During a two-hour session, new teammates learn what Service Excellence means at UHS and develop an individual action plan, which is mutually shared and maintained with employees and their managers.
2024 Service Excellence Award Winners
Keeley Frost, Erik DeSantis and Christine Hutton
At UHS, Service Excellence is our culture. Annually, the UHS Corporate HQ proudly honors individuals who consistently model Service Excellence Standards. Meet the 2024 Corporate Office Award recipients. (L to R) Keeley Frost, Operations Analyst on the Rev Cycle team, is a visible representation of a great teammate and coworker. She embodies Service Excellence with her contributions across UHS not only in her work, but her commitment to Team CARE. In her almost 7 years at UHS, Keeley has been a key organizer and contributor to important events that focus on mentoring, team building and camaraderie. Erik DeSantis, Senior Project Management Analyst on the Information Services team, is a trusted resource on several key projects, and is a “go to” person for his team, displaying sound judgement and communication skills. Christine Hutton, Communications Research & Analytics on the UHS Corporate Marketing team, has made her impact felt across many corporate departments and all divisions. In her role, she has worked collaboratively on gathering, validating and drafting public facing critical information for UHS Corporate Materials. Chris demonstrates superior service, professionalism, diligence and teamwork. Congratulations to Erik, Keeley and Christine for earning this distinctive honor and for fostering a culture of Service Excellence.
Our Team C.A.R.E.
TEAM C.A.R.E., is an employee-run program that focuses on Connecting, Attracting, Retaining, and Engaging employees. Its three communities—Career Enrichment, Health & Wellness, and Social & Community—deliver programing, content, and events that enrich the overall UHS Corporate Office employee experience.
Other TEAM C.A.R.E. events offered throughout the year include the UHS Annual Golf Tournament, the Executive Speaker Series, business book clubs, charity and local events that support local communities and Veterans, and other clubs and activities to support mental and physical well-being, among others.
UHS works hard to retain talented employees. They invested in me personally, affording me the opportunity to relocate and rebuild my life after being impacted by a natural disaster in 2005.